Refund & Cancellations
Refund and Cancellation Policy for Cmile Software Purchase
Effective Date: 1 August 2023
1. Refund Policy:
- Digital Goods: Cmile provides non-tangible, digital goods in the form of software products. Due to the nature of these products, refunds for software purchases are generally not available unless exceptional circumstances apply.
- Exceptional Circumstances: If you believe you have a valid reason for a refund, such as a technical issue that cannot be resolved, please contact our customer support at [email protected]. Refunds under exceptional circumstances will be evaluated on a case-by-case basis.
2. Cancellation Policy:
- Subscription Services: If you have subscribed to one of our software services on a recurring basis (e.g., monthly or annually), you may cancel your subscription at any time by accessing your account settings on our website or contacting our customer support. Cancellations will take effect at the end of the current billing cycle.
- One-Time Purchases: For one-time software purchases, cancellation is not applicable since the purchase is not tied to a subscription.
3. How to Request a Refund or Cancellation:
To request a refund or cancellation, please follow these steps:
- Refund Request: Send an email to [email protected] with your full name, order number, and a detailed explanation of the reason for the refund request. Our customer support team will review your request and respond accordingly.
- Cancellation Request: For subscription services, log in to your account on our website and navigate to the subscription settings to initiate the cancellation. Alternatively, you can contact our customer support for assistance.
4. Processing Times:
- Refunds: Once a refund request is approved, we will process the refund within 30 business days and notify you via email. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.
- Cancellations: Subscription cancellations will be processed immediately upon request. Your access to the software and associated services will continue until the end of the current billing cycle.
5. Contact Us:
If you have any questions or concerns regarding our refund and cancellation policy, please contact our customer support team at [email protected].